Updates & COVID-19

Important Update from M2 Regarding Delayed Fall Product Rewards

December 3, 2021 – We know you are eagerly awaiting the arrival of the fall product program rewards and apologize for any inconvenience their delayed arrival may have caused. We are finding that we are not immune to the supply chain issues and shipping slowdowns that the rest of the world is also experiencing. Despite having placed orders with our vendors several months earlier than usual, we still have not received some of the items.

We were hopeful that all of our items would’ve arrived by now and that by slightly delaying your shipment, we could’ve sent you your complete order. However, we do not yet have confirmed delivery dates for our missing items. Therefore, we have made the decision to release partial shipments to avoid causing you further frustration. Please be assured that we will get these missing items out to you as soon as we have them in our warehouse and will update you as soon as we know more regarding the timing of these secondary shipments. Unfortunately, your shipment will be missing the items below.

· Clipboards

If you previously received a tracking email from FedEx, the status of your delivery will be updated as soon as FedEx takes possession of the package. If you have not yet received a notification from FedEx, you will receive one once your package is scanned into the FedEx system.

Thank you again for your patience and understanding. We truly appreciate your efforts and time.


Your M2 Media Team

Fall Product Fruit Slices & Dark Chocolate Sea Salt Almonds Update

Oct. 8th, 2021 – A message from M2:

To our Girl Scout Council Customers –

As you have all heard, and by our last email regarding the Fruit Slices, lead times have increased greatly because of many issues including labor shortages, trucking shortages, and general ingredient shortages.  We are working with our suppliers on a daily/weekly basis to keep all our items in stock for the online stores.  However, when we come across a projected shortage (and we feel that there is a chance we cannot get more) we do need to make sure we have enough stock of a particular product for Girl Delivered Orders.  These orders take precedent over Online Direct Ship because customers have many options online from which to order.  Therefore, effective immediately, we do need to remove the Dark Chocolate Sea Salt Almonds from the Online Direct Ship store.  We currently have what we need, based on projections for Girl Delivered Orders.  The good news is that, also effective immediately, we can put the Fruit Slices back up on the Online Direct Ship store

We apologize for any inconvenience and thank you for your patience and understanding. 

Fall Product Fruit Slices Update

(OCT. 4, 2021) Due to long production lead times and labor shortages, Trophy Nut Co. has made the difficult decision to temporarily remove fruit slices from the DIRECT SHIP girl store fronts (only).
This precaution is being taken to avoid any potential disruption to order card and online girl delivered sales. Trophy Nut Co. will be working diligently to bring this item back online as soon as possible.
We apologize for any inconvenience, but thank you for your patience and understanding.
If there are questions, please feel free to reach out to us at MemberCare@cbgsc.org so we can contact M2 for any additional details.

Important Date Changes!

Clean Up Booths and DOC Extension
We got this! Based on feedback regarding the end date for girls to earn rewards- we will be extending that date so all Walmart booth efforts are included! See below for detailed dates. We thank everyone for the patience as this cookie season progresses and we value your feedback! 

Important Dates:
Cookie Season Timeline to Earn Rewards
Now- March 21, 2021

Clean Up Booths 
(additional proceed amount TBA)

March 22, 2021- April 4, 2021

Digital Cookie Open
Now- April 4, 2021

Troops Locked out of eBudde
(deadline to distribute cookies to girls and enter rewards)
March 26, 2021 by Noon

Troop Emails with Final ACH amount
March 29, 2021

Deadline to Submit Final Rewards for SU Cookie Managers
March 29, 2021 by Noon

Parent Debt Request due
April 1, 2021 by Noon

ACH Extension Request
April 1, 2021 by Noon

Troop Deposit in Troop bank for Remaining Balance
April 1, 2021

ACH Remaining Balance
April 5, 2021

Troop emails with DOC credit amount
April 12, 2021

Troop ACH Deposit for remaining DOC Credit
April 16, 2021

Clean Up Booths and Extended Digital Cookie

To give girls an extended opportunity to reach their goals during this challenging season we will also be extending the opportunity to sell through Digital Cookie until April 4th, 2021. 

The timeframe to earn rewards will still remain from now through March 7th. Cookie sales occurring after the March 7th timeframe through clean up booths or DOC will result in additional cookie proceeds to the troop. This amount is still to be determined and we will follow up via email, eBudde messages, and social media regarding the amount.

Clean Up Booth Operations (3/8/21- 4/4/21):

  • Troops may use cookies left, however additional proceeds can not be given as these will be coming from final troop ACH.
  • Troops may schedule by appointment only at council cupboards a cookie pick up, however these cookies cannot be returned. 
  • Cupboard pickups can be scheduled upon request during this time
  • Payment for additional cookies, minus the proceeds, will be required by either a check or credit card (except Grubhub booths). 

Walmart/Iron Hill Booth Updates

Walmart Booths

We are excited to report we received the approval from GSUSA to begin our outreach to Walmart managers to obtain final approval for booth locations along with dates and times. This will be coordinated with GSCB staff so please do not contact Walmart directly.

Walmart/Sam’s Club booth dates:
Feb 19, 20, 21
Feb 26, 27, 28
Mar 5, 6, 7
Mar 12, 13, 14
Mar 20, 21

How to sign up:
Beginning February 15th troops can sign up for ONE BOOTH.
If there are additional open booth slots on February 18th we will communicate to Troop Cookie Managers via eBudde messages and social media for troops to have the availability to choose additional booth offerings from the remaining slots.

Iron Hill Brewery Booths

GSCB is partnering with Iron Hill Brewery again to offer troops the chance to host cookie booths at one of the three locations in Rehobeth Beach, Wilmington, and Newark, DE over National Girl Scout Cookie Weekend.

Cookie booths at these locations will take place from February 19th through February 21st on Friday 4 pm to 8 pm, Saturday 12 pm to 8 pm and Sunday 12 pm to 6 pm. These booths will be made available for troops to sign up in eBudde on a first-come, first serve basis.

Although this booth opportunity is a council sponsored booth, troops must bring their own materials for these booths. 

Take the Booth Behavior Promise

(11/14/21) Safety at cookie booths is more important than ever. We ask all Girl Scout volunteers to take the Booth Behavior Promise, committing to COVID-19 safety guidelines. We  encourage sharing with your troop to take the promise as well.
*Those in violation of these measure will face up to immediate dismissal, cookie fund confiscated, forfeit of rewards, or suspension of all Girl Scout activities.

Digital Cookie Enhancements

(11/14/21) Great news! In addition to the already amazing functionality of Digital Cookie (DOC) platform, where girls can take their business online, this year troops have an opportunity to get in on the action!

Troop Link on DOC
The troop link allows troops to market a link that directly helps troop cookie sales online. Think of it as the troops ability to take their business online and hold virtual cookie booths! Now more than ever we understand it is important for you to have the tools to help girls reach their cookie goals in the digital world.

  • Troop links are accessible by the registered DOC volunteer and more details how to access can be found here.
  • Cookies purchased through the troop link are only available for direct ship or donation. No need to worry about additional delivery of cookies.
  • Cookies purchased through the troop link do not earn rewards therefore cookies will not need to be moved BUT can be allocated to specific girls if needed for participation. 
  • Sales through this link does not affect your troop PGA.

Additionally beginning February 1st, troop links will display for customers using “FIND COOKIES” through online avenues. A customer can enter their zip code and find a booth or be directed to a troop link within that zip code to order directly online! You do not need to do anything additional once your link is set up to have it display this way. The troop links within a zip code will be randomized each time that zip code is populated by a potential customer to give equal visibility as well.

Contactless Booth Payment through DOC
In your DOC troop roster you should see an additional girl named “Suzie Girl Scout,” this additional account affords the ability to use for contactless pay at booths. DOC now has technology to scan most credit cards through the camera on your device. We ask that you ensure you know how to access and are set up before your first booth if you intend to use this account for payment processing.

  • Set up the Suzie Girl Scout account prior to booths, instructions found here.
  • Ensure you have the DOC app installed on a phone or connected wireless device.
  • Access the Suzie Girl Scout account through log in made during set up.
  • Girl Delivery and Cookies In Hand options are both available through this account to sell cookies at booths.
  • After booth sales reconcile through eBudde boxes sold with participating girls, instructions found here.

All girl DOC accounts have the contactless payment functionality, so the “Suzie Girl Scout” link does not have to be used, but is a just an additional tool if it is a good fit for your troop. For additional resources for volunteers please visit our Cookie Resources or email MemberCare@cbgsc.org.

UPDATE: National Grubhub Partnership


(1/25/21) UPDATE: The GrubHub partnership opportunity will now include Junior Girl Scouts. 
(1/14/21) On January 12th, GSUSA announced a national pilot partnership with GrubHub for Girl Scout cookie ordering and delivery. Due to the additional responsibilities and risk management associated with this partnership it is only available for Cadettes, Seniors, and Ambassadors to participate in these delivery booths. These booths must also be in established GrubHub markets and on a council property. With these restrictions, we are moving forward with hosting the GrubHub opportunity at the NRC, PRC, and Camp Country Center on weekends from February 5th through April 5th. Participants in these booths are limited to two (CSA) girls and two unrelated adults, and additional training on the GrubHub platform will be required. 

We are excited to help pilot this program and with its success bringing a new way for girl’s to innovate their cookie business. Booth selection for these opportunities will be in eBudde and will operate like a council sponsored booth.

Mall Cookie Booth Update

(11/30/20) At this time, the Mall Cookie Booth Selections have been postponed until Troop users are added to the eBudde system from the previously posted dates of November 30th and December 7th. There are currently no users in eBudde and GSCB will send details out to all and post updates when those dates are available. SU Cookie Managers (SUCMs) and Troop Cookie Managers (TCMs) will receive an email from eBudde inviting them to log in and change (or set) their password for the 2021 Cookie Program season. TCM’s will need to complete their password change/setup before logging in to select their Mall Booth date/time.

We appreciate your patience and flexibility. 

Thank you, 
GSCB Product Program team

Girl Scouts of the Chesapeake Bay