After the initial order delivery, troops can pick up additional cookies from their local GSCB cookie cupboard. Any troop can visit any cookie cupboard in the Council, but troops should be aware and respectful of the hours and specific requests of the cupboards. Some cupboards are run by GSCB staff, some are in business locations and some are in volunteer’s homes or garages.
Pick Up Cookies from a Cupboard
All GSCB cupboards will be closed on Mondays for inventory management.
To schedule a cupboard pickup, troops must place a pending order through the eBudde website or through the eBudde App. In order to monitor cupboard inventory, we request that all troop pending orders be placed by Sunday, if the order will be picked up between Tuesday-Sunday of the following week. This ensures that Council will be able to provide the cupboard with all required cookies in a timely manner. If an order is placed after Sunday, there is not a guarantee that the cupboard will be able to provide the requested cookies to the troop. The pickup person must have an eBudde account. Cookies will not be released to caregivers or family members without an eBudde account. See instructions below for adding a Troop Pickup User in eBudde.
Adding a Troop Pickup User
If a parent or other trusted volunteer from your troop other than your Troop Cookie Manager is going to be picking up cookies from a Cookie Cupboard, they will need to be entered in eBudde as a Troop Pickup User. This requirement for cupboard pending order pickups ensures they have an eBudde login and the ability to confirm the order they are picking up.
This access does not give them the ability to view other areas of eBudde, to make changes to eBudde, or to place pending orders for cupboards.
To give this access, please complete the Troop Pickup Only User Addition Request Form which will ask for the following information:
- Volunteer’s First and Last Name
- Troop Number
- Volunteer’s Email
Procedures for cupboard order pickups.
- TCC places a cupboard order for pickup (find instructions below for placing a pending order in eBudde).
- The Cupboard Manager gathers the troop’s order before the pickup time in a way that minimizes the troop volunteer’s exposure to other cookies as much as possible.
- The troop volunteer shows up at their designated time to pickup their cookies and they count and confirm that the gathered cookies match their pending order.
- Once the cookies have been counted, the volunteer can load the cookies into their vehicle.
- The Cupboard Manager will release the order to the troop in eBudde.
- After this order is released, the troop volunteer will need to accept the order via their own eBudde App or the eBudde website. If a Cupboard Manager releases the order to a troop and it is not accepted or disputed within 3 business days, the order will be finalized as “accepted” by the Product Program team.
Placing Pending Cupboard Orders in eBudde
Placing a Pending Order in eBudde
After you receive and sell your initial order cookies (or if you didn’t place an order for extra IO cookies), your troop will likely need more. Pending Orders should be submitted by a Troop eBudde user on the Contacts tab of eBudde.
1. Navigate to the “Transactions” tab in eBudde.
2. Select the purple “Add a Transaction” button and fill out all fields – select “Cupboard” from the 2nd Party drop down and from the next drop-down, make sure to select the correct Cookie Cupboard you wish to pick up from. Fill out the date and time of your pickup request and the breakdown of the cases and packages you need to pick up.
3. Click “Okay.” Then click the Purple Save button on the troop’s transactions page to save the pending order. Once saved, the order cannot be changed except by the cupboard staff. The order will remain as “pending” until it’s picked-up and released from the cupboard by a qualified eBudde user. Navigate to the troop dashboard to ensure the pending order was saved correctly.
*If changes need to be made on a saved pending transaction, please contact your cupboard coordinator to adjust.
Some cupboards will elect to break the pickup hours into 10-15 minute time slots. The TCC will select an hour, and a specific time slot within that hour, to reduce any crowding at the cupboard. If a slot is not showing in “green”, it is unavailable and you must select a different time.
Not all cupboards will elect to use the time slots. If your preferred cupboard does not, then you will be able to enter your preferred pickup time. You must enter a pickup time within the cupboard’s hours of operation.
For more information on using eBudde, visit eBudde for TCMs.
Confirming Cupboard Orders @ Pickup
Cupboard Orders in eBudde App
Low Cookie Inventory & Inventory Depletion at Cupboards/Warehouses
Cookies sell differently each year so at certain times during the program season, inventory may run VERY low or run out completely for some varieties. Depending on the council’s available inventory at our warehouses and what council is allowed to reorder from the bakery, there is a chance that cookies may not be available for re-order and may not be restored in cupboards.
In some instances, council can only order a certain number of cases for the year or is unable to reorder cookies from the Bakery for any given reason and may be required to turn off a variety of cookies for in-person sales through Digital Cookie. GSCB will communicate this process to shareholders as soon as possible, if necessary, via email.